Return and Refund Policy

Return and Refund Policy

Elodhi has a 30-day return policy, meaning that you have 30 days following receipt of your order to request a return.

In order to accept a return, your item must be in the same condition as when you received it, it must be un-used, with tags, and in its original packaging. 

To arrange a return, please contact us at www.elodhiaromatherapy.com. If your request to return is accepted, we will send a return shipping label to you, along with instructions as to how and where to send the package. Items which have been sent back without first requesting a return from us will not be accepted.

Issues or Damages

Please inspect your items upon opening and contact us straight away should it be damaged or defective, or if the item is not as ordered, so that we can assess and make things right for you.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as bespoke or personalised products and personal care products, for example beauty products. We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have any questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift vouchers or sale items.

Exchanges

The most efficient way to ensure that you receive the item you want is to return the item you have received, and when the return has been accepted, you can then make a new purchase of the item you require. 

Refunds

Once your return to us has been received it will be inspected by us and we will contact you to let you know whether or not the refund has been accepted. If approved, a refund will be made to your original payment method. Please be aware that it can take several days for your bank or credit card company to process the refund.